Frequently Asked Questions

Can you quote over the phone?

From experience, we prefer not to quote over the phone where possible. There are often many variables to a house clearance and in order to ensure we give you a fair, fixed price it’s best for us to visit with you. This is a free service and we aim to meet as promptly as possible after you contact us. We can also check house access, fixtures and fittings, health and safety for our team and get photos of the rooms for reference.

What do you do with all of the ' stuff '?

Everything is brought back to our yard and sorted by hand meaning we can sort what is reusable, recyclable or has officially come to the end of its usable life. We have some local links including our sister organisations, The Home Remedy, Kids’ Stuff and Long Table as well as Foodbank. We also have our own shop that is similar to a car boot style where we negotiate at the till to raise extra funds but also to encourage people to choose second hand first and to give what their budget allows.

Who will turn up to do the clearance?

We have a dedicated full time team employed to carry out the clearances. We send at least two team members to each clearance, but sometimes as many as six. They will all be wearing branded uniform and will arrive in our fully branded van. You can see their names and faces at the bottom of this page. They are all really lovely. They arrive briefed and ready to go, but often customers feel it helpful to walk the team around and make sure any specific instructions are followed.

Do I have to be there during the clearance?

We can do it however you want us to. We have been given key safe codes, been sent keys in the post which we return, we meet customers to unlock then they leave for the day and we call them half an hour before we finish so they can see the final outcome and can lock up after us. Flexibility is key and we are aware that some customers are living a long way away and we can remove that inconvenience. We always take completed photos of the property so you can see what we have done before you pay any invoice.

What if you find a valuable item?

We pride ourselves on being honest and transparent. If we were to find anything of value above what we would normally expect we would ALWAYS tell you so you can decide if you wish to retain it or if you wish for us to have it anyway. The items would be like jewellery which look sentimental, large sums of cash or even old photographs found under something. We would return anything small by post if you were not present. Check this find we made in 2023, all of which was returned to the customer to cover ongoing care costs!

How does payment work for a probate clearance?

We keep it as simple as possible. We always invoice properly after we have completed a clearance. We would just need to have the solicitors details which we would invoice directly to (and CC you in) and they will pay the invoice with the money from the estate once all in order.